Iron Steed Harley-Davidson®
100 Auto Center Drive
Vacaville, CA 95687
US
Phone: 707.455.7000
Email:
Fax: 707.359.5314

Iron Steed Harley-Davidson®Customer Testimonials

 
I called Steve Johnston about my bike he hooked me up with Lou ,in a hour and a half they had me back on the road today . exellent job by your whole service department .Thank you Also learned alot about my bike I,ll be gettingall my service done at Vacaville Harley
By: alan mahoney
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Your staff was very professional and made me feel at home when I first got there.
My friend Rob Anello said Dave if you really want buy a new Harley you need to go see Roy in Vacaville. So after selling my shovel head that I owned and bought new 42 years ago.
I set out to see what the new Harleys felt like to ride . So many choices these it was overwhelming at first.
When I came to your store in Vacaville ,I was greeted by an employee that was rolling Pre- owed bikes out to the front . Then I went inside and said I need to talk to Roy because I want a new Harley ,Roy came around the corner and I SAID I'm Roy and, I told him I'd never even road one of the new bikes they have on the road today and Roy said - do you have a motor cycle licence? I said yes and he said well I think we should take a ride. I took a Road King and He took the Road Glide and we hit the road . It was wonderful ,what a nice ride.
On the way back we swicthed bikes and I got on the Road Glide and we rolled around and back to the shop. I had the biggest smile on my face all the way back.
My friend Mitch who drove me to Vacaville and I went to coffee to talk about it . By the time we got back to the shop I told Roy sign me up I want the candy orange Road Glide. :-)
Lori was really nice and Dave the popcorn man in parts. Employees kept coming up and congradulating me on my choice . The was the best experience I've ever had with sales people. And now I'm the proud owner of a 2013 Road Glide and everyone I talk to I tell them go see Roy in Vacaville if you want an great Harley. Thank you so much Roy and your quality staff.
Dave Trumbo

By: Dave Trumbo
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We love going out to dealership! everyone is so Awesome,friendly and helpful!!! Thanks Roy for selling me my sweeeeet bike. 2008 Dyna Wide Glide!
By: kendall stow
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Jason and Bruce made my purchase painless and seamless. No hard pressure on anything. I was particularly impressed with the friendliness of the staff, everyone said hello, how ya doing. You can walk into the HD dealer in Folsom and Yuba City and no one will even acknowledge your presence! Staff should always be considered as "Vice Presidents of First Impressions."
-Anonymous
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Bought my first bike from Iron Steed. Jason was awesome to work with. No pressure. Financing department was awesome, and they financed me at an extremely low interest rate compared to anything that banks and credit unions were offering. Service department is awesome too. Motorclothes department is so friendly and helpful. This business truly values it's customers and makes them feel a part of the family. Will definitely be doing all my future business with them.
By: John Farris
Overall Rating: Star Star Star Star Star
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If you are looking for a frendly and professional dealership that does not depend on high pressure sale tactics then this is the place for you....Jason our salesman was great. Everyone at the dealership was truly frendly and made us feel like we were part of the Harley-Davidson family even before we purchased our bike. The outstanding level of service did not end after the sale. It is clear that this dealership focuses on customer service before, during and after your purchase.
By: David Hartung
Overall Rating: Star Star Star Star Star
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Purchased a new street Bob here at Vacaville Harley. The salesman Jason was very helpfull from beginning to end. Would recommend Jason and iron steed Harley to anyone looking to purchase.
By: Trent Warren
Overall Rating: Star Star Star Star Star
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The only thing I see that could improve is your website. I just wish I could see everything you have in your inventory as far as clothes and accessories online and/or shop online.
By: Thadra Morrow
Overall Rating: Star Star Star Star Star
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Just got another great deal from Iron Steed. We recently bought a 2009 Heritage Softtail Classic for my wife Kathy and are totally happy with it. Steve Adams and Bonnie were fantastic! They are friendly, helpful and very professional! They gave us a great deal on the bike and our trade in. Bob Anderson went out of his way to prep the bike for us to take home. We just want to say thanks to all of you wonderful people @ Iron Steed & we couldn't be happier with our purchase. Frank & Kathy Lukachinsky
By: Frank Kathy Lukachinsky
Overall Rating: Star Star Star Star Star
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Christina was a true gem, assisting me and looking up the "special" item I needed for Christmas. I was extremely proud that your Dealership was honoring a local hero and assisting in supporting his family as well. Officer Jim Capoot was a personal friend and co-worker of mine. The support of the Community and HD is truly overwhelming. Thank you & Happy Holidays
By: Joann  Squires
Overall Rating: Star Star Star Star Star
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-Anonymous
Overall Rating: Star Star Star Star Star
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Of all the Harley dealerships I have ever been to, Iron Steed Harley-Davidson had, by far, the best customer service, purchase experience, and best community outreach I have seen a dealership put forth. I was especially impressed when the owner took all the time I needed to discuss bikes and even kept his shop open another hour to swap wheels for me while my family waited. I was very impressed with all the staff. Most notably, Steve Adams, Bonnie Lanz, Bruce-Finance manager, Lou & Curtis in Service and Bob Anderson. Until December 2011, I was not planning on buying a new bike.  My purchase experience at ISHD was outstanding & I would certainly buy another bike from them!!!                             Marshall H.  Vacaville, CA.

 

My name is David Skipp from Fort Lauderdale, Florida. I just wanted to take a moment to send a letter of commendation concerning two of your employees, Terri Biron and Bob Anderson. I made reservations in june to rent a motorcycle in august. My first contact with your staff was with Terri Biron. From the start she was very cordial, professional and extremely knowledgeable. A few days later I called with some questions for Terri and although she was working she had a sore throat. Bob Anderson stepped in and proceeded to help me in the same professional manner as Terri. My close friend Greg Anderson ( no relation to Bob ) who lives in Sacramento and I served together in Viet Nam. Last year Greg and I decided to take a motorcycle trip through California, Oregon, Nevada and Lake Tahoe. A trip we had often talked about in Viet Nam. So this was a very special trip for us and his son Greg jr. rode with us. I anticipated that planning for such a trip would be a challenge let alone the arrangements for the bike that I reserved. From the moment that we arrived at Iron Steed and departed for our eight day trip and return to check the bike in it ran flawlessly. Everyone of your staff that we came in contact with treated us exceptionally well. As for Terri and Bob, they saw to our every need. In this day and age of fast pace and high tech it was a pleasure to deal with people such as Terri and Bob who still believe in outstanding customer service. Thier attention to detail was immediate and without fault. Please pass on my regards to Terri and Bob and confirm that you received this message. I would appreciate a contact name and address for someone in the corporate office at Harley-Davidson. Such outstanding service by a dealership should be recognized.

8/30/2012