Below you will find what some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey page.
"Hey Lou,
Sorry it's taken me so long to send this.
My wife Sandi and I really want to thank you and your staff, especially Mad Mike who went way over and above to try and locate a throttle cable for us on that fateful Sunday June 6th.
I first called you around 10am that Sunday as our throttle cable had broken at our motel in Vallejo. From the first lady who answered my call, to you who coordinated Dale picking us up, to Mad Mike, to the parts guy who went in on Monday to make sure our part was overnighted to you, to the nice lady that sold us some clothing the day we picked up the bike, EVERYBODY was a pleasure to be around.
As a Customer Service Account Manager for a software company in San Diego, I truly appreciate and respect the service that both my wife and I received from ya'll. As it worked out, you got the part on Tuesday and we were out the door around 2:30pm heading home for San Diego.
The weather was so good we couldn't stop until we got to the grapevine (around 9:00pm) and couldn't pass up the chance to ride thru L.A. with minimal traffic so we just cruised all the way home. All in all it was about 10 hrs. arriving home about 12:30am with our maximum stop just north of the grapevine for 30 minutes at Starbucks to load up with enough caffeine and sugar to make it home.
What else can we say but thank you. Attached are a few pictures for you.
Tim & Sandi Fellman
"
By: Tim & Sandi San Diego,CA
"Overall a fantastic experience. If you all have a chance to deal with Roy I recommend it he works in sales.. He had mine all ready and squared away for my arrival.. Spent minimal time there great experience and very professional and friendly.. Only thing I have to complain about is it being my first harley purchase a tea shirt would have been nice but then again I dont think I asked for one either lol.. Very good establishment I recommend it to everyone interested in purchasing a new motor cycle..."
By: Richard Lemoore,CA
"Its refreshing to walk into a dealership and made to feel like I'm being treated like a close family member and friend. I've ridden bikes all my life but recently new to HD experience. WOW what an experience! I'm 48 y/o and feel like a young pup. Ironsteed is blessed to have such a great staff. I never feel pressured or hurried to make a purchase and walk away more educated about my bike when I walk out. Thank you "
By: Steve Rio Vista,CA
"Bought my 2010 Ultra Classic from Iron Steed. Everyone there was the utmost professional. Got what I consider a great deal, and will come back for all my motorcycle needs. Thank you Mike and Steve!"
By: Jeff Sacramento,CA
"I was on the fence about a making a purchase, but Ed made me comfortable in his dealership and went above and beyond to get me exactly what I wanted. I could not be happier than I am with my Street Glide. Will definatly recommend Iron Steed in Vacaville to my friends and co-workers."
By: Anonymous Cherokee,IA
"Just bought a 2010 Electra Glide Ultra Classic Limited, FLHTK, and the experience could not have been better or easier. I settled on the bike and called them on the phone, they took all my info over the phone and by the time I got to the store about an hour later, all the paper work in finance was ready to be signed and the bike was prepped and waiting out front. I came in, signed the papers and was on my way in just under an hour. What a great experience and the staff is out of this world. They really take the time to get to know you and to know what it is you're looking for. They make you feel important and not just another potential sale. They make you feel welcome and part of the Harley Davidson family which is worth more than the bike in many ways. I would recommend Iron Steed Harley Davidson and it's staff to anyone. To Ed and Steve, the owners, thank you very much.
Sincerely,
Chuck Matheson,
Vacaville, CA. "
By: Chuck Vacaville,CA
"We picked up a sportster today for my wife Kathy. This is our third bike from this dealership, and once again the service was outstanding. Steve Adams helped us find just the right bike when he found out what we were looking for, then Steve, Dennis and Brandon worked out a great deal for us. The service dept quickly went over the bike and prepped it for us to take home. We just wanted to say thanks to everyone at Iron Steed HD for making this such a pleasureable experience. We are very pleased with our purchase. Everybody here is always friendly and helpful. Thanks again.
Frank & Kathy Lukachinsky
"
By: Frank & Kathy Vacaville,CA
"Bob Anderson from Service and Mike from sales were great for my purchase of a 2009 Sportster! Very friendly and helpful especially Bob. He made sure I was not only happy but comfortable and confident with my new Hog."
By: Anonymous ,XX
"Customer Sales rep was friendly and courteous. My questions were answered. Thank you for the excellent service. "
By: Robert Fairfield,CA
By: Anonymous Woodland,CA
"First off , I would like to say that i did purchase an 08 street glide last year . Awesome , love it ! The deal was smooth and easy . servace was and hass been timely and very proffesional ! Thanks
Next , I want to say that My boys and I went on the Redwood run this year . One of my sons is stationed in hawaii . So he needed a bike to ride , I live in Napa so we tried to rent local to make it easier ( bad ) idea ! A local rental shop in St. Helena . Two hrs prior to leaving the owner canceled my bike , after having full payment for 4 weeks ! I Quickly called Jeff at Vacaville H.D. ,,,, Within an hr we had a better bike ( Electra Glide ) $65.00 less per day than that other rental place . Did I mention it was in St. Helena CA. Be aware ! P.s. my money was refunded by that other shop (but)
Thanks to Jeff and Vacaville H.D.
I will be back ,,, Kim"
By: Kim Napa,CA
"My recent rental of a softail heritage classic was a great experience. Both Jeff and Dennis were easy to work with and accommodating. As a first time rental customer and new to riding after 27 years, they were patient with my questions and made it a smooth process. It helped to make my 3 day trip to Yosemite a fantastic trip. Thanks!"
By: Mike Citrus Heights,CA
"I'm now the proud owner of a 09 FXD super glide!! I would like to thank all down at the Iron Steed who made my first purchase of a Harley one that I will never forget... Thank you Dennis Braga for such a pleasent experience! If your looking for a new Harley or just some accessories I would check out Iron Steed Harley-Davidson! Keep up the good work ..I give you all 5 stars!!
See you soon ..
Wade Carson"
By: Wade vacaville,CA
""me and my family have been a part of the family at vacaville harley since they moved to vacaville, hell since they moved from fairfield shop haha... a place you could walk into and everyone new your name and it felt like family. there are only a handlful of the true bikers. me and my guys realy enjoy the runs and gatherings out there. it is still all about the bikes and friendly service from people who know bikes. goodluck in 09. ADH ""
By: Anonymous vacaville,CA
"Best Dealership Ever. Thanks guys!"
By: Diana Woodland,CA
"I would like everyone out there to know that they can get high quality service and friendship from the people at IRON STEED H-D IN VACAVILLE, CA. I was on the way to fairfield, ca when the cam adjusters went south and went through the motor. OUCH, they took the bike right in on saturday afternoon about 3 pm. took it apart to see what the noise was, well it was not good.they put me in the front of the rest of bikes to do the job, so i could salvage the rest of my vacation.this is to BOB, SAM, JEFF, AND MOST OF ALL TONY WHO TOOK THE TIME AND PATIENCE TO MAKE SURE I WAS HAPPY WITH THE JOB. thank you guys so very much. bns i will be back again."
By: Anonymous portland,OR
"Been travelling cross country for 10 days and needed a rear puck, Pat at the service desk let me come right to the dealership, took great friendly care of me and they had me up and running in no time! They even cleaned my scooter, which had 10 days and 3700 miles of road grime on it! One of the most friendly and accomodating dealerships I have ever been in! Plus the women are gorgeous! Kudos! The Other Big Dave"
By: Dave Longs,SC
"I have been a customer of Vacaville Harley for years utilizing their Parts, Service and Gear Dept. I have always received professional service rated the best of the best. I just bought my 4th bike and Vacaville Harley was my choice. I have to say I was not disappointed in their Sales Dept. nor their Financing Dept. Candice in sales did a first rate job of selling me my new Cross Bones and personally saw to it that it was detailed and serviced and ready for pick up.
The financing dept's Dave Massa is polite, intelligent. Dave Massa brings a lot of years in finanacing to the table. Dave knows how to put a workable finace package together for any buyer. One thing else about Dave is if you forget about what you know long enough to listen to Dave's experience and suggestions in regards to your motorcycle you are buying from him you will certainly leave his office knowing something new. Thank You Vacaville Harley; Thank You Harley for making a Bad Ass Bike, "The Cross Bones"."
By: Eric rio vista,CA
"I'd like to say my purchase at Vacaville Harley-Davidson was Great! Thanks to Brandon for helping me find the ride I wanted also thanks to Dave and the entire Staff for making our experience so easy. It's been about a month since I got my Road King Classic and it's a blast,also Thanks for the Detail Kit I just received in the mail last week your customer care is Fantastic. I have already told a few of my buddies that are shopping for bikes to go by Vacaville H-D Thanks again, Jim Gant"
By: Jim Vacaville,CA
"Everyone at the Vacaville H.D. dealership treated me with respect. My first day on the lot looking for my first H.D. motorcycle I was not approached by anyone. I loved the no hassel/pressure to buy. Awesome job to the whole team that hooked me up. THANKS!!!!!!"
By: James Travis AFB,CA
By: james suisun city,CA
"i, came in to get my brake pad on my 04 roadglide replace,
and mr kenny from service is very helpfull and straight forward in his dealings. told me exactly how much how long
it would take, and got a free bike wash to go with i think
the best price deal for the service rendered, the brake job
is excellent,and from now own i will only go to vacaville
harley davidson for services on my harleys.honesty,quality and high level of professionalism, the service department no doubt has all those quality. keep up the good work guys.
"
By: eduardo vacaville,CA
"Why this British Couple Love Vacaville HD
Today I bought my 2008 White/Black HD Road King Classic, it's now in the shop awaiting some customisation. I've already written to tell you all how excited I am. But Ed, Steve wanted to know, why Vacaville, us being Brits and all, you all have seen the T-Shirt "where the Heck is Vacaville" So here is the why.
In 2002 UCSF Medical Centre came to London, England to recruit new staff and I am one of the people they interviewed to take up posistions as RNs at thier Medical Centre, and for some reason only known to themselves they took this crazy Brit on, but still despite my 18 years experience as an RN I had to do the Nursing exam to acquire my registration. In January '03 I came over to SF to take my exam and for 1 day we hired a car to go sightseeing. We are not townies, both my husband and myself have been brought up in the Countryside and that is where we want to be. We decided to head over the Golden Gate Bridge (A must for Grockles (Tourists) and ened up crossing the 37, where we saw signs for Lake Berryesa, we decided to go and have a look. This must have been one of the rare days in 2003, when there was rain and on the higher elevations fog. we were both scared of heights, especialy when you add winding roads and fog to the mix, so we turned around and followed the signs to Fairfield. Opposite the Rockville Inn is a cafe, though we didn't know either at the time, and being proper HOGsters, needed to get a T-shirt from the local dealer. The cafe sent us to the shopping mall, where we visited Torrid, to get my ballgown for our HOG Chapters Winter Ball which was in February, a rather lovely salesgirl; who is still there; phoned to find out the location of the new shop which had recently moved from Faifield to Vacaville. We fell in love with the Town and the Dealer, We determined this was where we were going to live when we relocated here. Just over two years later we got here, by June 2006, we had bought our brand new bikes, him indoors got a Road King and I got a Deluxe, you wouldn't believe how much we spent, and yet we were laughing cause despite my hubbys bike costing twice as much where he had accessorised, it still cost the same as a standard bike would in the UK, with no customisation. Now Vacaville HD has been taken over by Ed and Steve, two guys who understand bikers, being bikers themselves and are working hard with Napa/Solano HOG. I am a biker, and I need to point out to those of you who feel that means BAD, think again especially when associated with HOG. HOG, means working with the community to help improve quality of life for the less fortunate, HOG is about loving and caring for you fellow bikers, HOG means not being judgemental, but being forgiving, HOG is for real bikers who share the same dreams and aspirations working together to make it come true HOG members are those who can afford to spend money to go on Runs, getting on thier bikes, going hundreds of miles, so that they can be sponsored for deserving charities, Lord knows, staying at home and taking the money out of the bank that you spend on those runs, would generate the same amount of money, but whats fun about that. As a self confessed poser, what bike other than a Harley-Davidson, could you do that on. Greatest reaction of my nursing day, having looked after a patient in my "Winnie the Pooh" scrubs, going to say cherrio, in full, patched up leathers. What with the English accent and being a biker, I tell ya, they have to take pictures! Ed and Steve have given us a Chapter room and today I got an awesome deal on my new Road King. Vacaville HD is a great place to chill and really understand how to help us bikers attain our goals. Love You all
Hyawatha A.K.A Linda Ryder
Where the Heck is Vacaville"
By: ,XX
"Vacaville Harley rentals was the best yet!
Thanks, Working out of town like we do 300 days a year, Harley rentals keeps us from missing our Harleys back home so bad! Vacaville Harley rentals was the best yet! Renting many times before, you guys were great! Hassle free, good price, nice bikes and great service! Riding through Napa and down through San Fran along Cal 1, was awsome to say the least!I rented a street glide one time and a classic the next, my friend rental the street glide, and love it so much when he got back to Cincinnati he bought one! Sorry no sale for you guys, but a sale for HD. Renting is a great sales tool! Back 25 years ago when I bought my first Harley, You were lucky to have a friend who would let you ride one, much less a Harley dealer! Thanks
"
By: Kenny ,XX
"Love the Guys At Vacaville HD
Following my accident in October, this is a big month for me. Gonna get my 2008 Road King Classic, to replace my very demised Deluxe, as soon as the Insurance company send me my cheque. I've already been in several times to look at the bike I am Goin ta buy, and with the help of Bob (Parts) and Bob (Mechanic, have discussed, what I am initially going to put on it to start making it trully mine. Everyone at the dealership are great, Diane always gives me a hug. On hearing about me they all sent a card the same day. My hubby and me spend hours and tons of dosh at the Dealership, cause its such a great place to chill, added to which, the new owners Ed and Steve show a genuine interest in hearing thier customer thoughts.
Way to go Vacaville. Your British clientelle
"
By: Vacaville,XX
"New Owners
All i can say is since there has been new owners the fun has returned to Vacaville Harley. Seems that while they are businessmen, they are involved in something they truly love. I won't hesitate to do my bike shopping there anymore. I can only hope every dealership had such interested owners.
"
By: Anonymous ,XX
"Fantastic service!
Thanks to Jeff and Brittany for the brilliant service and deal we received renting 2 Harleys last weekend. Bikes couldn't have been better and Jeff even recommended a route through california which we took and won't forget in a hurry. Great dealer"
By: Gordon and Vacaville,CA
"Ride Baby! Ride!
Just wanted to say thanks to the vacaville HD Crew for helping me get my new sporty! You all are a class act!!numero Uno!!!
"
By: Chris Vacaville,CA
"Outstanding Customer Care
These days it's hard to find a business with true customer service and customer care but that can not be said when talking about Vacaville Harley's Service Department and Bob Bennett in particular. Bob is a great mechanic and service dispatcher who goes above and beyond when it comes to quality service and customer care. Bob has gone the extra mile to ensure that I have been satisfied in the past. From a customer point of view, Bob Bennett is a huge asset to Vacaville Harley Davidson's service department and an even bigger asset to their customers. Way to go Bob!!! I know that I definitely have appreciated everything you've done for me and because of that type of customer care, I will continue to go to Vacaville Harley Davidson"
By: Chuck Vacaville,CA
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