Iron Steed Harley-Davidson Return Policy

Parts & Special Order Policy

-No refunds without original receipt & packaging*

-Returns must be made within 10 days of the original purchase

-Parts must be in new, re-sellable & uninstalled condition

-Seasonal, clearance, promotional, electrical & painted parts are not eligible for return.

-Special order parts will not be returned if installed

-Qualifying special orders will incur a 30% restocking fee

-Special orders must be picked up within 30 days of arrival

-Special orders that are not picked up after 30 days will be sent back

-Special Orders that are sent back will not be eligible for refund

 

MotorClothes Special Order & Return Policy

-No refunds without original receipt & packaging*

-Purchase must be refunded onto original form of payment (cash, debit, credit card, etc.). If original form of payment isn’t present, refund can be put back onto an Iron Steed Gift Card**

-Helmets are non-refundable, NO EXCEPTIONS

-Items must be in perfect condition

-Items that appear worn, washed or otherwise used will not be eligible for return

-Items that are eligible for return must be returned before 30 days after original purchase date

We will gladly special order your item should we not have it as a regularly stocked product, subject to the following policies:

-All special orders are subject to a full deposit at the time of order

-No returns will be accepted on special order or non-stock merchandise

-Special order items and deposits are non-refundable

-Special orders cannot be cancelled once placed with our suppliers

-Special orders will only be held in the customer name for 30 days after the arrival in-store and are non-refundable

-We are not responsible for production delays or other unforeseen circumstances that delay delivery of any special order. We will provide an estimate of the lead time required for your item to come in to best of our ability, however we cannot guarantee a lead time in any case.

 

*If original receipt is not present, invoice can be looked up in our system as long as item(s) was purchased under customers name and customer must provide a legal form of Photo I.D. in order to be eligible. Legal forms of Photo I.D. include Drivers License, State Identification Card or Passport.

**Iron Steed Gift Cards can only be used at Iron Steed Harley-Davidson and are not eligible at any other Harley-Davidson Dealership.